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Hire a customer service specialist to manage and respond to all customer inquiries making sure that your customers are happy with their purchase and experience with your company.
Your customer service expert can handle all customer phone calls making sure that your users feel prioritized and want to continue using your service or product as they grow.
Hire a customer service expert to manage your live chat functionality and speak with customers during the most busy times of traffic to your site.
Hire a customer service expert to build out your customer service operations and then create onboarding guides for future workers that you add to your team.
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An Amazon Customer Service Representative is responsible for providing excellent customer service to customers who have purchased products or services on Amazon. They are expected to have a strong knowledge of the company’s products and services and be able to effectively communicate with customers in order to resolve any issues they may have. Excellent customer service skills, both written and verbal, are essential for this position.
There are several reasons why you should consider hiring a freelance eCommerce customer service representative. The main reason is that they can provide a much higher level of customer service than you could hope to achieve on your own.
An eCommerce customer service person is someone who is hired to deal with customer service issues on your behalf. This means that they will have a good understanding of your products and services, and will be able to deal with customer queries and complaints effectively. This will free up your time so that you can focus on other aspects of running your business.
Another reason to hire a customer service representative for your Amazon store is that they can often provide a more personal level of service.As they are not employees of your company, they will be more likely to build up a rapport with your customers and understand their individual needs.
Finally, an Amazon VA can be a cost-effective option for your business. They are often able to work on a freelance basis, which means that you only have to pay them for the work they actually do. This can save you a significant amount of money compared to hiring full-time customer service staff.
A good freelance customer service representative is responsible for a wide range of tasks. They must be able to handle customer inquiries and complaints in a professional and efficient manner. They must also have a strong understanding of the products and services offered by the company, and be able to effectively upsell and cross-sell these products.
In addition, they must be able to process orders and returns and handle other administrative tasks as needed. The best eCommerce customer service representatives are patient, efficient, and have a strong customer service orientation.
The average pay rate for a freelance eCommerce Customer Service Representative is $7-15 per hour. This rate can vary depending on the company, the project, and the skillset of the freelancer. Some companies may offer a lower rate, while others may offer a higher rate.
For pricing advice, you can also always check out FreeUp’s Pricing Guide!
When looking to interview a potential freelance eCommerce customer service representative, there are a few key questions you should keep in mind. These questions will help you gauge the representative’s experience, customer service skills, and knowledge of the eCommerce industry.
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