How FreeUp Helped A Consulting Business Unlock Business Growth

Background

Glasshouse Consulting is a firm dedicated to inspiring business owners to grow by providing direction for greater profits balanced with time to enjoy the entrepreneurial journey. 

Glasshouse uses best practice research, innovative thinking, technology and software to guide business owners over the long term to achieve greatness. The business launched in 2016 and grew rapidly, resulting in the need to expand the HR department. 

Glasshouse CEO Ashley Asue spearheaded the initiative to add good people to the team but faced serious difficulties on the popular hiring platforms. 

She was referred to FreeUp by a friend and has since used this online hiring hub to source the workers that have provided the support that Glasshouse Consulting needed to continue on a path of sustained growth.

Hiring Woes

Glasshouse Consulting was founded to help businesses become more profitable while having more time in their day to enjoy the journey. 

The firm initially provided support to Amazon sellers, based on innovative ideas for developing processes and systems that encourage better business success. 

Interest in these services proved so successful that the company experienced growth beyond initial expectations. It soon became time to augment the existing team to meet the demand.

The Importance of The Right Hire

As CEO of this burgeoning company, Ashley Asue took on the responsibility of reaching out to find the right people to supplement her small team. 

She explored Upwork for a few months, and found it to be a disappointing experience that she describes as “the most painful experience of my entire journey of building my company”. 

She succeeded in sourcing several workers through the platform, but went through a vicious cycle of hiring and firing that left her drained of time and energy. 

She was working herself to the bone trying to service all her clients, spending what little time she had left over searching for help, and just not seeing the caliber that her firm needed, despite her detailed job postings and thorough interview sessions. She was bursting at the seams and leaking money in a steady flow. 

As a consulting group, Glasshouse needed to find people with very specific skill sets and a special attitude that would be a match for the firm’s culture and values. 

The mission is to help others achieve greatness, and this requires a substantial amount of perseverance as well as a strong passion for long-term goals. 

To best help its clients, Glasshouse needed team players who were willing and able to dedicate their time to this mission over the long haul.

Enter FreeUp

Frustrated with her wearying recruiting ordeal, Ashley turned to friends for help. She asked around for recommendations based on their experience for where she could find reliable online workers. 

Most of her contacts were not able to help since they had found the workers that they loved through personal networks and could not make any referrals.

After a little more digging, however, she found the age-old saying that it all comes down to who you know does ring true. 

One of her Amazon seller friends introduced her to FreeUp through the Outsourcing Mastermind Facebook group.

The FreeUp Solution

Ashley describes her first encounter withFreeUp as enjoyable. She immediately found solid common ground, as many of FreeUp’s clients operate in the eCommerce industry.

Since her main clientele consists of Amazon sellers, she was happy to make the connection. 

She was and continues to be impressed by FreeUp’s responsiveness and the level of personalized customer service that we consistently provide even after almost a year of using the platform for her hiring needs. 

One aspect that particularly impressed Ashley was the quality of workers that FreeUp has been able to provide her, despite the fact that she is not herself an Amazon seller. 

Glasshouse provides software as a service, yet FreeUp was ready to go with skilled candidates who give the company the support it needed to serve its clients. 

Ashley needed to find workers with special skill sets and a level of ability that could only be tested through experience. 

The personal touch that FreeUp provides was again invaluable here as she worked through to find the perfect team for her particular needs. 

Some of Ashley’s clients are the top 50 Amazon sellers, and Glasshouse has been able to successfully meet their demands with the help of reliable online freelancers. 

Ashley has found in FreeUp a source of dependable assistance that she believes will grow to be the best online hiring hub. 

She notes FreeUp’s focus on continual improvement through problem-solving to meet the particular needs of clients like herself. 

It is difficult to find the perfect worker, especially for such a niche as Glasshouse serves. The guarantee of getting a replacement immediately and not having to spend more money on re-training gives her peace of mind. 

Moreover, the company’s clients are wary of outsourcing Amazon work, and the guarantee sets their mind at ease as well.

Glasshouse is a customer-oriented company that puts a strong focus on growth, so Ashley greatly appreciates the personal care that FreeUp gives and the feedback system that’s in place to improve on service based on experience.

Glasshouse Potential Is Unlocked

Ashley says that FreeUp has allowed her to do everything that she had been wanting to do with Glasshouse since its inception. 

Business growth was a major struggle for her up until she found this hiring platform, and FreeUp is now her sole source of labor. FreeUp simply does not compare to any other online platforms that Ashley has tried.

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