As an Amazon seller, you know that customer service is one of the most important parts of your business. It’s a fact that more than 50% of consumers have said they will stop doing business with a company after a bad customer service experience. However, as the owner of the business, you may not have time to handle customer service issues on your own. For that reason, outsourcing your Amazon customer care could be the best solution for you and your customers.
When most people think of outsourcing something, they sometimes fear they will have to sacrifice quality. But that isn’t the case. Keep reading to learn how outsourcing Amazon customer care can be good for your business.
Your business can’t grow if you as the owner are spending too much time doing other tasks, like answering customer calls and resolving complaints. You are the business’s leader, and you need to focus on leading to push the business forward. Instead of running it, you should be outsourcing day-to-day tasks like Amazon customer care.
When you hire specialized freelancers from a global pool of experienced professionals, the sky’s the limit. There are freelancers who are niched down in customer care emails, performance score monitoring, handling returns, refunds and replacements, and managing feedback and reviews to turn customer frowns upside down.
Getting the right freelancers in place – whether you hire each one on your own or work with a freelance agency to get everyone set up, you are building an operations team that will have Amazon customer care running smoothly around the clock. You won’t pay overtime for 24-hour service, and you won’t have to worry about paying for health benefits or suffering lowered productivity from people who work at night.
Your time is valuable. Customers are valuable, too. When you outsource Amazon customer care, you are giving customers the best experience without sacrificing anything. They are well taken care of and you have those precious hours that you need to invest in your business.
Outsourcing on its own is also a lot more cost-effective than other hiring options. Hiring people from your local area to manage customer care is extremely expensive compared to hiring freelancers from other countries. These global talents can provide the same level of service for a fraction of the cost. Moreover, you don’t have to pay employee benefits because they are business owners like yourself. You also only pay for hours worked, not a set number of hours every week or month like you have to guarantee with employees (whether part time or full time).
Qualified freelancers and agencies that manage teams of freelancers know what they’re doing. This is their business. You can therefore leave Amazon customer care in their capable hands without worrying how well the work is going to be done. Then, you can spend less time with them – just enough to get them up to speed on what your business is all about – and spend more time doing what you need to be doing for your business.
The result is everyone performing at the highest possible level for your business and its future.
So, a bit about onboarding here. No one knows your business, your products, or your customers better than you do. You probably cannot, however, provide Amazon customer care at the level that career freelancers can. The way to have it all is to properly onboard freelance hires so that they understand your business and can apply their expertise in the way that best suits it.
Anything that you need done that you should not be doing yourself should have a standard operating procedure (SOP). You can create this yourself if you have Amazon customer care down to a fine art, or work with hires to combine their customer care expertise with your business.
Having a strong onboarding process is a vital step to achieving the Jeff Bezos standard of customer care. Then you won’t get in trouble with Amazon, the marketplace that has maintained the top ranking in customer care for the past ten years.
Jeff Bezos knew it all along – genuine Amazon customer care is what makes a business thrive. Hire qualified freelancers to take your business to the next level with the best Amazon customer care possible. Bezos didn’t grow Amazon by answering customer questions himself. He created SOPs and delegated.
If you’ve never outsourced before, check out this Amazon virtual assistant hiring process. It will help you find the right fits and make the perfect hires.
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